Picaboo Complaints and Reviews

Had an experience with Picaboo?   Submit review ›
Picaboo
Main address: 654 High Street, Suite 200 94301 Palo Alto CA
(650) 326-3200, , support@picaboo.com
  • 48 complaints
  • $3.4K claimed losses
  • $70 average
  • Show More
Had an experience with Picaboo?
Submit review › Submit review ›

     

  • 2 days ago
  • Shopping
  • Glendale, California
  • Photo Book
  • 7

I bought a livingsocial voucher and after I made the book they put a very high cost of $120 for it! I've ordered many of these books with Apple and for the amount of pages it would have been only like $50-$60. Picaboo has no customer service person so I couldn't discuss the problem wiht anyone. I don't like doing business that way. I ended up spending $85 on a book that is small, not what I... Read more

Was this review helpful? 0 0

     

  • Aug 16
  • Products
  • Vancouver, British Columbia
  • Photo Album
  • 1
  • 1
  • 93

I am so disappointed in my recent experience with Picaboo. I have made many photo albums in the past and have always been very happy with the quality of the books they produced and the customer service they gave. ALL that changed with this last order. I shoot with a Nikon DSLR camera and love the pictures I take. I created a 85 page family album and took advantage of the half price sale they had... Read more

Was this review helpful? 6 1

     

  • Jun 10
  • Shopping
  • Discounted Books Vouchers
  • 1
  • 1
  • 61

Bait-and-switch on first-time customer voucher coupons As a first time user, I purchased 3 vouchers for discounted books. The policy notes of the voucher offer stated that you can only use one voucher per order, which is fine, but it does not state that you cannot combine shipping. After checking that all three books could be shipped for the same shipping, I proceeded to create three books. Upon... Read more

Was this review helpful? 2 0

     

  • May 27
  • Shopping
  • False Breeder Accusation
  • 53

Well I cashed in on a Groupon offer ($20 for a 8x10 hardbound, flat layout book plus shipping) because that was the best offer I've ever seen. I don't know if Picaboo got their act together or what but the book came out perfectly. It was professionally bound and the pictures looked just like my digital files. The paper quality was also thicker than Shutterfly's. I received my book within the... Read more

Was this review helpful? 0 0

     

  • Apr 17
  • Shopping
  • Canvas Poor Quality
  • 1
  • 1
  • 41

I bought a voucher for $25 for a canvas directly through Picaboo. It was pretty easy to upload the image and I liked that I could add text to it. I used a beautiful beach image I took and added the name of the location and date. Then went ahead and placed the order but when the canvas arrived, it looked dark and yellowy. Like it was printed really dark then was left sitting in the sun for a... Read more

Was this review helpful? 1 0

     

  • Mar 29
  • Shopping
  • Chicago, Illinois
  • False Breeder Accusation
  • 49

Okay- I meant to do this a while ago. But I forgot and I promised I would. Picaboo was great to me. I decided that I wanted to make a photo book in order to propose to my now fiancé last August and I put in the order too late. I called Picaboo and they promised they would do anything they could to make sure that the book arrived on time for my proposal date. The book was rushed and arrived early!... Read more

Was this review helpful? 2 2

     

  • Feb 26
  • Online Shopping
  • Washington, District Of Columbia
  • Shipping Charges
  • 71

I bought one of the "deals" that they offered on their own site. It was $25 for $80 worth of product. Only there is nowhere on their site that will estimate shipping costs. I read the fine print and it said that you could get a refund within 30 days. So, I went ahead and purchased 3 vouchers because I wanted to purchase various photo panels. Well, for 4 5x7 photo panels, they were charging over... Read more

Was this review helpful? 3 2

     

  • Jan 09
  • Shopping
  • New York City, New York
  • Poor Quality Printing
  • 97

I made a 140 pg photo book, spent 6 months putting it together with clunky software. I bought two identical books printed and paid $160 (with buy one get one free coupon) Yet the quality was so bad! Photos were dark and colors muted. Printing did no justice to my amazing photos and hours of scrapbooking. I was heart broken. 4 emails of complaint latter, they sent me an email asking me to... Read more

Was this review helpful? 3 1

     

  • Jan 09
  • Entertainment
  • New York City, New York
  • Picaboo Photo Book
  • 32

I made a 140 pg photo book, spent 6 months putting it together with clunky software. I bought two identical books printed and paid $160 (with buy one get one free coupon) Yet the quality was so bad! Photos were dark and colors muted. Printing did no justice to my amazing photos and hours of scrapbooking. I was heart broken. 4 emails of complaint latter, they sent me an email asking me to... Read more

Was this review helpful? 1 1

     

  • Jan 07
  • Advertisements and Cons
  • Milwaukee, Wisconsin
  • Holiday Cards
  • 2
  • 2
  • 37

I ordered some holiday cards with Thursday delivery. I called them on Thursday and they promised Friday. I called them on Friday and they promised Saturday. The cards arrived late on Monday. They only refunded my shipping. They misled me know true production times were longer than stated just to get my business. I was told that it was 5 day production and then the next day I was told it was... Read more

Was this review helpful? 3 1
 
×
You are reading about Picaboo.
Filing a new complaint about
×