Picaboo Complaints and Reviews

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Picaboo
Main address: 654 High Street, Suite 200 94301 Palo Alto CA
(650) 326-3200, , support@picaboo.com
  • 46 complaints
  • $3.1K claimed losses
  • $68 average
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  • Jun 10
  • Shopping
  • Discounted Books Vouchers
  • 10

Bait-and-switch on first-time customer voucher coupons As a first time user, I purchased 3 vouchers for discounted books. The policy notes of the voucher offer stated that you can only use one voucher per order, which is fine, but it does not state that you cannot combine shipping. After checking that all three books could be shipped for the same shipping, I proceeded to create three books. Upon... Read more

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  • May 27
  • Shopping
  • Positive Experience
  • 26

Well I cashed in on a Groupon offer ($20 for a 8x10 hardbound, flat layout book plus shipping) because that was the best offer I've ever seen. I don't know if Picaboo got their act together or what but the book came out perfectly. It was professionally bound and the pictures looked just like my digital files. The paper quality was also thicker than Shutterfly's. I received my book within the... Read more

Was this review helpful? 0 0

  • Apr 17
  • Shopping
  • Canvas Poor Quality
  • 1
  • 25

I bought a voucher for $25 for a canvas directly through Picaboo. It was pretty easy to upload the image and I liked that I could add text to it. I used a beautiful beach image I took and added the name of the location and date. Then went ahead and placed the order but when the canvas arrived, it looked dark and yellowy. Like it was printed really dark then was left sitting in the sun for a... Read more

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  • Mar 29
  • Shopping
  • Chicago, Illinois
  • Positive Experience
  • 28

Okay- I meant to do this a while ago. But I forgot and I promised I would. Picaboo was great to me. I decided that I wanted to make a photo book in order to propose to my now fiancé last August and I put in the order too late. I called Picaboo and they promised they would do anything they could to make sure that the book arrived on time for my proposal date. The book was rushed and arrived early!... Read more

Was this review helpful? 2 2

  • Feb 26
  • Online Shopping
  • Washington, District Of Columbia
  • Shipping Charges
  • 38

I bought one of the "deals" that they offered on their own site. It was $25 for $80 worth of product. Only there is nowhere on their site that will estimate shipping costs. I read the fine print and it said that you could get a refund within 30 days. So, I went ahead and purchased 3 vouchers because I wanted to purchase various photo panels. Well, for 4 5x7 photo panels, they were charging over... Read more

Was this review helpful? 2 2

  • Jan 09
  • Entertainment
  • New York City, New York
  • 52

I made a 140 pg photo book, spent 6 months putting it together with clunky software. I bought two identical books printed and paid $160 (with buy one get one free coupon) Yet the quality was so bad! Photos were dark and colors muted. Printing did no justice to my amazing photos and hours of scrapbooking. I was heart broken. 4 emails of complaint latter, they sent me an email asking me to... Read more

Was this review helpful? 3 1

  • Jan 09
  • Entertainment
  • New York City, New York
  • Picaboo Photo Book
  • 25

I made a 140 pg photo book, spent 6 months putting it together with clunky software. I bought two identical books printed and paid $160 (with buy one get one free coupon) Yet the quality was so bad! Photos were dark and colors muted. Printing did no justice to my amazing photos and hours of scrapbooking. I was heart broken. 4 emails of complaint latter, they sent me an email asking me to... Read more

Was this review helpful? 1 1

  • Jan 07
  • Advertisements and Cons
  • Milwaukee, Wisconsin
  • Holiday Cards
  • 2
  • 29

I ordered some holiday cards with Thursday delivery. I called them on Thursday and they promised Friday. I called them on Friday and they promised Saturday. The cards arrived late on Monday. They only refunded my shipping. They misled me know true production times were longer than stated just to get my business. I was told that it was 5 day production and then the next day I was told it was... Read more

Was this review helpful? 3 1

  • Jan 06
  • Products
  • San Diego, California
  • Photobook
  • 24
Picaboo - Ripped Off
1 of 2

I purchased Groupon voucher codes and was told that I would need to purchase the books at their full amount, then they would refund me the difference after I sent them the invoice number. The first order I received the refunded difference. Then next time I ordered, I received as a partial refund rather than a full refund. So I basically spent an additional $169 that they will not refund. ... Read more

Was this review helpful? 2 1

  • Dec 26, 2013
  • Shopping
  • Los Angeles, California
  • 20

I would never use them again. I payed for 100 stock cards through Groupon, ordered with my voucher on Picaboo and had to pay an extra ($42)for envelopes (plain white, no engraving). We sent a request for more information from online chat with no reply. I went ahead with the order and payed an extra ($12) for 2 day shipping, only to receive order 2 weeks later and the order was incorrect. Again I... Read more

Was this review helpful? 3 1
 
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