Picaboo Complaints and Reviews

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Main address: 654 High Street, Suite 200 94301 Palo Alto CA
(650) 326-3200, , support@picaboo.com
  • 51+1 mobile complaints
  • $3.4K claimed losses
  • $66 average
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  • Oct 20
  • Shopping
  • Picaboo Books
  • 25

I had the same problem as a previous reviewer. My photobook looked fine on three different computer monitors. Two PCs and one Apple macbook. When it arrived the pictures were darker and one picture that was taken in bright sunshine was very dark. I called customer service and sure enough they told me that my computer monitor settings were bright and because of the backlight all pictures appeared... Read more

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  • Oct 17
  • Photography
  • Photo Book
  • 17

Spent hours, days on a 8 x 11 book. On my computer (Apple iMac 2014), photos were clear and brilliant. Upon receipt of my photo book, all the photos were dark and the background colors were not even close to what was chosen. After complaining, they said it was my computer. Of course, never them. Interestingly, I always use Shutterfly and have NEVER experienced anything like this. What you see on... Read more

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  • Oct 16
  • Shopping
  • Voucher Purchase
  • 18

I bought a I voucher to be used within 6 months. When I tried using it after 5 hrs. of preparing my album the download would not work. Phoning the help line and spending another hour trying to resolve the issue I was told that my upload speed was inadequate. Checking with my service provider he said my speed is normal for Canada. Obviously they have a problem offering Canadians service so I... Read more

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  • From mobile
  • Picaboo
  • Sep 22
  • by anonymous
  • #537155

Picaboo promised me for a refund of the poor quality photobook I have ordered. It's been 2 weeks now and my refund still hasn't been received. They are bogus! Add comment


  • Sep 19
  • Shopping
  • Glendale, California
  • Photo Book
  • 32

I bought a livingsocial voucher and after I made the book they put a very high cost of $120 for it! I've ordered many of these books with Apple and for the amount of pages it would have been only like $50-$60. Picaboo has no customer service person so I couldn't discuss the problem wiht anyone. I don't like doing business that way. I ended up spending $85 on a book that is small, not what I... Read more

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  • Aug 16
  • Products
  • Vancouver, British Columbia
  • Photo Album
  • 1
  • 1
  • 138

I am so disappointed in my recent experience with Picaboo. I have made many photo albums in the past and have always been very happy with the quality of the books they produced and the customer service they gave. ALL that changed with this last order. I shoot with a Nikon DSLR camera and love the pictures I take. I created a 85 page family album and took advantage of the half price sale they had... Read more

Was this review helpful? 7 1


  • Jun 10
  • Shopping
  • Discounted Books Vouchers
  • 1
  • 1
  • 98

Bait-and-switch on first-time customer voucher coupons As a first time user, I purchased 3 vouchers for discounted books. The policy notes of the voucher offer stated that you can only use one voucher per order, which is fine, but it does not state that you cannot combine shipping. After checking that all three books could be shipped for the same shipping, I proceeded to create three books. Upon... Read more

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  • May 27
  • Shopping
  • False Breeder Accusation
  • 79

Well I cashed in on a Groupon offer ($20 for a 8x10 hardbound, flat layout book plus shipping) because that was the best offer I've ever seen. I don't know if Picaboo got their act together or what but the book came out perfectly. It was professionally bound and the pictures looked just like my digital files. The paper quality was also thicker than Shutterfly's. I received my book within the... Read more

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  • Apr 17
  • Shopping
  • Canvas Poor Quality
  • 1
  • 1
  • 55

I bought a voucher for $25 for a canvas directly through Picaboo. It was pretty easy to upload the image and I liked that I could add text to it. I used a beautiful beach image I took and added the name of the location and date. Then went ahead and placed the order but when the canvas arrived, it looked dark and yellowy. Like it was printed really dark then was left sitting in the sun for a... Read more

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  • Mar 29
  • Shopping
  • Chicago, Illinois
  • False Breeder Accusation
  • 65

Okay- I meant to do this a while ago. But I forgot and I promised I would. Picaboo was great to me. I decided that I wanted to make a photo book in order to propose to my now fiancé last August and I put in the order too late. I called Picaboo and they promised they would do anything they could to make sure that the book arrived on time for my proposal date. The book was rushed and arrived early!... Read more

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